Frequently Asked Questions
ACCOUNT
Although you can order as a guest, having a Hijab Insignia account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring faster checkouts.
To create your very own Hijab Insignia Online Account, follow these simple instructions:
Click on the ‘Register’ button on the top right-hand corner of the home page. On Register section fill your details and click ‘Register’ button.
In the event of a forgotten password, simply:
Click on ‘Lost Password’ on the Login in page Enter your email address Click on the link sent to you in your email address Enter your new password
Your order history will be available on your Dashboard on your Account page
ORDER
Once you have added all your desired items to your shopping cart, follow these instructions:
To order as a guest :
. Click on the ‘Shopping Bag’ button and proceed to Checkout
. Enter all your required shipping and billing information
. Click on ‘’Continue to Payment Method’ and choose your method
. Click on ‘Confirm Order’ and check your email for a Sales Order Summary
To order with a Sapphire account :
. Click on the ‘Shopping Bag’ button and proceed to Checkout
. Enter all your required shipping and billing information
. Click on ‘’Continue to Payment Method’ and choose your method
. Click on ‘Complete Order’ and check your email for a Sales Order Summary
A Sales Order Summary is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92-301-024-3807 to confirm your order.
Having an account will allow you to save your billing and shipping information for quick checkouts, allow you to view all your previous order history and enable you to subscribe to our weekly newsletter which will keep you up to date with all of our exciting new products and promotions.
Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.
Yes, you can place your order by calling us at +92-301-024-3807, Whatsapp and messengers too, Please ensure to provide the article number and color of the product you wish to purchase.
PAYMENTS
. Cash on Delivery – Pakistan Only
. Debit / Credit Cards (VISA, MASTER) – Pakistan & International Orders
. Wallets (Jazzcash, easypaisa, Upaisa) – Pakistan Only
All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.
In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can email us on hijabinsignia@gmail.com or give us a call on +92-301-024-3807 with your order number for any clarification.
DELIVERY
Local order delivery can take between 5 – 7 working days, and International delivery can take between 15 – 20 working days; depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source to process the order.
During SALE delivery time is upto 15 working days.
Hijab Insignia provides free shipping nationwide for orders worth Rs. 2000 and above. However, shipping charges within Karachi are PKR 200 and rest of the all cities in Pakistan are PKR 280.
For all local & international orders, shipping charges are mentioned separately as part of the order on the check-out page. Final amount charged will include shipping charges.
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.
